Terms of service

Merribo Toy – Terms of Service & Terms of Sale

Last Updated: November 2, 2026

Welcome to Merribo Toy, a brand owned and operated by Evergreen Commerce Group LLC (“Company,” “we,” “us,” or “our”).

Evergreen Commerce Group LLC is a limited liability company registered in the State of New Mexico, United States.

Legal Company Name: Evergreen Commerce Group LLC
Trading Name: Merribo Toy
Registered Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Company Registration Number: 3287997
State of Registration: New Mexico, United States
Date of Registration: August 20, 2026
VAT Number: Not applicable unless separately registered for VAT
Customer Support Email: support@merribotoy.com

These Terms of Service & Terms of Sale (“Terms” or “Agreement”) govern your access to and use of:

  • Our website and online store
  • Product purchases and orders
  • User accounts
  • Digital content and services, where offered
  • Promotional offers and discounts
  • Influencer and user-generated content programs
  • Customer reviews and content submitted to us
  • Other interactions with Merribo Toy

By accessing our website, creating an account, purchasing products, or submitting content, you acknowledge and agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

These Terms contain provisions concerning dispute resolution, arbitration, and class-action waivers, to the extent permitted by applicable law.

1. Eligibility

You must be at least 18 years old or have reached the legal age of majority in your jurisdiction to place an order or create an account on our website.

Merribo Toy sells products that may be designed for children, but all purchases must be made by adults or authorized legal guardians.

By purchasing from our website, you represent that:

  • You meet the applicable age requirements.
  • The information you provide is accurate and complete.
  • You have the legal authority to enter into this Agreement.
  • You are authorized to use the selected payment method.

Parents and guardians are responsible for supervising children’s use of products purchased from Merribo Toy.

2. Account Responsibilities

If you create an account with Merribo Toy:

  • You agree to provide accurate and up-to-date information.
  • You are responsible for keeping your login credentials confidential.
  • You accept responsibility for activities conducted through your account, except where applicable law provides otherwise.
  • You agree to notify us promptly of suspected unauthorized account activity.

We reserve the right to suspend or terminate accounts involved in fraudulent activity, misuse of our services, or violations of these Terms, where permitted by law.

3. Product Purchases & Order Acceptance

All purchases made through Merribo Toy are subject to:

  • Product availability
  • Order verification and acceptance
  • Successful payment authorization
  • Applicable shipping restrictions

We reserve the right to cancel or refuse orders for legitimate reasons, including:

  • Suspected fraudulent transactions
  • Incorrect product pricing or listing errors
  • Product unavailability
  • Invalid or incomplete shipping information
  • Violations of these Terms

An order confirmation acknowledges that we have received your purchase request but does not necessarily constitute final acceptance.

We may confirm acceptance when your order is processed or shipped.

If we cancel an order after payment has been collected, we will issue a refund for the canceled items.

4. Pricing & Payment Authorization

By placing an order, you authorize Evergreen Commerce Group LLC, operating as Merribo Toy, and its authorized payment processors to charge your selected payment method for the total amount displayed at checkout.

This may include:

  • Product prices
  • Shipping and handling fees
  • Applicable sales taxes
  • Customs duties or import charges, where applicable

All prices are displayed in U.S. dollars unless otherwise indicated on our website.

We reserve the right to correct pricing errors and update product prices at any time.

Price changes will not retroactively affect orders that have already been accepted, except as permitted by applicable law.

Payment information may be securely processed and tokenized by third-party payment providers.

We do not independently store complete payment card details on our own servers.

5. Product Information & Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, and pricing are accurate.

However:

  • Product colors may vary slightly depending on screen settings.
  • Packaging and product designs may change.
  • Minor variations may occur between product batches.
  • Product availability may change without prior notice.

We reserve the right to update or discontinue products at any time.

If a product is materially different from its description, customers may be entitled to a refund, replacement, or other remedy under our Refund & Return Policy and applicable consumer laws.

6. Toy Safety & Product Use

Merribo Toy offers toys and related products intended for use according to their stated age recommendations, safety warnings, and instructions.

Customers agree to follow all product-specific safety information.

A. Age Recommendations

  • Always review the recommended age range before purchasing.
  • Products should only be used by children within the appropriate age range and developmental ability.
  • Toys containing small parts may present choking hazards to young children.
  • Products marked as unsuitable for children under a specified age should not be provided to younger children.

B. Adult Supervision

Parents and guardians should provide appropriate supervision when children are using toys.

Certain products may require adult assembly, setup, or assistance.

C. Proper Product Use

Customers should:

  • Follow all instructions and safety warnings.
  • Inspect toys regularly for signs of damage or wear.
  • Stop using products that become broken or unsafe.
  • Keep packaging materials away from young children when they present a hazard.
  • Use products only for their intended purposes.

D. Batteries & Electronic Components

For products containing batteries or electronic components:

  • Follow the manufacturer’s instructions.
  • Observe all battery safety warnings.
  • Keep loose batteries and battery compartments away from young children where they pose a hazard.
  • Do not use damaged batteries or electronic components.

Evergreen Commerce Group LLC is not responsible for harm caused solely by improper use, unauthorized modifications, or disregard of clear safety instructions, to the extent permitted by law.

Nothing in this section limits our legal responsibilities for defective, unsafe, or non-compliant products.

7. Shipping & Delivery

Please refer to our Shipping Policy for complete shipping information.

General shipping terms include:

  • Orders are generally processed within 1–3 business days, unless otherwise stated.
  • Delivery estimates may vary depending on destination, carrier, and shipping conditions.
  • Shipping delays may occur due to customs, weather, carrier disruptions, or other circumstances.
  • International orders may be subject to customs duties, taxes, and import fees.
  • Customers are responsible for providing accurate delivery information.

If we cannot ship an order within the promised timeframe, we will notify the customer and provide cancellation or refund options as required by applicable law.

If an order is lost, damaged, or incorrectly delivered, customers should contact our support team for assistance.

Risk of loss and responsibility for delivery will be determined under applicable consumer laws.

8. Refunds, Returns & Exchanges

Merribo Toy offers a 30-Day Money-Back Guarantee on eligible products, subject to the conditions of our Refund & Return Policy.

Key terms include:

  • Refund or return requests must generally be submitted within 30 days of confirmed delivery.
  • Change-of-mind returns must meet applicable product-condition requirements.
  • Damaged, defective, or incorrect products may qualify for refunds or replacements.
  • Customers must contact our support team before shipping products back.
  • Return shipping fees may apply to change-of-mind returns.
  • Approved refunds are generally issued to the original payment method.
  • Refunds typically appear within 5–10 business days after processing, depending on the payment provider.

For complete eligibility requirements and exclusions, please review our Refund & Return Policy.

Nothing in these Terms restricts any non-excludable rights under applicable consumer protection laws.

9. Order Cancellations

Customers may request order cancellations by contacting:

support@merribotoy.com

We will make reasonable efforts to cancel orders that have not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

Customers may instead request a return after delivery in accordance with our Refund & Return Policy.

If Merribo Toy cancels an order after collecting payment, we will refund the applicable amount.

10. Promotions, Discounts & Special Offers

Merribo Toy may offer promotional discounts, bundle offers, coupon codes, and limited-time promotions.

Unless otherwise stated:

  • Promotions cannot be combined with other offers.
  • Discount codes must be applied before checkout.
  • Promotional offers may be subject to expiration dates or purchase limits.
  • Discounts have no cash value.
  • Promotional eligibility may vary by product or customer.

We reserve the right to correct promotional errors and prevent fraudulent use of discount codes.

Any changes to promotional terms will comply with applicable consumer laws.

11. Influencer, UGC & Customer Content

Customers, influencers, and content creators may voluntarily submit reviews, photographs, videos, testimonials, or other content to Merribo Toy.

By submitting content for public display or promotional use and agreeing to such use, you grant Evergreen Commerce Group LLC a non-exclusive, worldwide, royalty-free license to reproduce, display, distribute, edit, and use that content in connection with Merribo Toy, subject to applicable law and any separate agreement.

You represent that:

  • You own or have permission to submit the content.
  • The content does not violate third-party intellectual property rights.
  • Any individuals appearing in the content have provided the necessary permissions.
  • The content is accurate and does not contain intentionally misleading statements.

Content Featuring Children

For photographs, videos, or testimonials featuring minors, Merribo Toy requires appropriate authorization from a parent or legal guardian before using identifiable content for commercial advertising.

We reserve the right to request additional proof of consent or decline to publish such content.

Submission of content does not automatically grant unrestricted commercial rights to a child’s name, image, voice, or likeness.

We may remove submitted content at our discretion where permitted by law.

For content-related concerns, contact:

support@merribotoy.com

12. Intellectual Property

All content associated with Merribo Toy, including website text, logos, branding, product photography, graphics, videos, software, and marketing materials, is owned by or licensed to Evergreen Commerce Group LLC.

Without prior written authorization, users may not:

  • Copy or reproduce protected content.
  • Distribute or commercially exploit our materials.
  • Use our trademarks or branding in a misleading manner.
  • Create unauthorized derivative works.
  • Misrepresent an affiliation with Merribo Toy.

Unauthorized use may result in legal action where appropriate.

Nothing in this section restricts uses permitted by applicable intellectual property laws.

13. Third-Party Services & Links

Our website may integrate with third-party services, including:

  • Payment processors
  • Shipping providers
  • Analytics platforms
  • Advertising networks
  • Customer support tools
  • Social media platforms
  • Website performance and tracking technologies

These services may operate under their own terms and privacy policies.

Evergreen Commerce Group LLC is not responsible for the independent practices of third-party websites or services outside our control, except where applicable law provides otherwise.

Data collected through website technologies is handled in accordance with our Privacy & Data Use Policy and applicable law.

14. Customer Reviews & Testimonials

Customers may submit product reviews or testimonials based on their genuine experiences.

By submitting a review, you agree that:

  • Your review reflects your actual experience.
  • You will not knowingly submit false or misleading information.
  • You will not impersonate another individual.
  • You will not submit unlawful, threatening, or infringing material.

We may moderate reviews for spam, offensive content, personal information, or other legitimate reasons.

We do not guarantee that every customer’s experience will be identical.

Any paid or incentivized endorsements must be disclosed as required by applicable advertising laws.

15. Prohibited Activities

You agree not to:

  • Use our website for fraudulent or unlawful purposes.
  • Submit false payment or identity information.
  • Attempt unauthorized access to our systems.
  • Interfere with website security or functionality.
  • Upload malicious software.
  • Abuse promotional offers or refund procedures.
  • Infringe intellectual property rights.
  • Engage in fraudulent chargebacks or payment disputes.

We reserve the right to investigate suspicious activity and take appropriate action, including restricting access or canceling fraudulent orders.

Nothing in these Terms prevents customers from exercising legitimate chargeback, refund, or consumer protection rights.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Evergreen Commerce Group LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the Merribo Toy website or products.

These may include:

  • Loss of profits
  • Business interruption
  • Loss of data
  • Website unavailability
  • Unauthorized third-party activity
  • Damages arising solely from improper product use

Where legally permitted, our total liability for a claim shall not exceed the amount paid for the product or service giving rise to that claim.

These limitations do not exclude or restrict liability for defective or unsafe products, personal injury, fraud, gross negligence, or other matters where liability cannot legally be excluded or limited.

17. Disclaimers

We make reasonable efforts to provide accurate product information and maintain reliable website operations.

However, we do not guarantee:

  • Uninterrupted website availability
  • Error-free website functionality
  • Continuous product availability
  • Identical product appearance across devices
  • Accuracy of independently submitted third-party content

To the extent permitted by law, our website and services are provided on an “as available” basis.

Any applicable statutory product warranties or consumer guarantees remain fully enforceable.

18. Privacy & Data Use

Your privacy is important to Merribo Toy and Evergreen Commerce Group LLC.

Our collection, use, storage, and disclosure of personal information are explained in our Privacy & Data Use Policy.

This may include:

  • Order and payment information
  • Customer account information
  • Cookies and analytics
  • Advertising and conversion tracking
  • Customer support communications
  • Email and SMS marketing
  • Website interaction information

Where required by law, we obtain appropriate consent for marketing communications and non-essential tracking technologies.

Customers may exercise applicable privacy rights by contacting:

support@merribotoy.com

19. Copyright & Content Complaints

If you believe material appearing on our website infringes your intellectual property rights, please contact:

Email: support@merribotoy.com
Subject: Copyright or Content Takedown Request

Please include:

  • Your legal name and contact information.
  • Identification of the copyrighted work or protected content.
  • The URL or description of the allegedly infringing material.
  • A description of your rights to the content.
  • A good-faith statement explaining the alleged infringement.
  • Any additional information required by applicable law.

We will review complaints and take appropriate action where warranted.

We reserve the right to remove content or request additional information.

20. Governing Law

These Terms of Service & Terms of Sale shall be governed by and interpreted in accordance with the laws of the State of New Mexico, United States, without regard to its conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

Evergreen Commerce Group LLC is a limited liability company legally registered in the State of New Mexico, United States, under Company Registration Number 3287997.

Registered Address:
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

Nothing in these Terms deprives customers of mandatory consumer rights available under the laws of their place of residence.

21. Dispute Resolution & Arbitration

If a dispute arises between you and Evergreen Commerce Group LLC relating to Merribo Toy, we encourage you to contact our customer support team before initiating formal proceedings.

Email: support@merribotoy.com

We will make reasonable efforts to resolve disputes through direct communication.

Where the parties have entered into a valid and legally enforceable arbitration agreement, disputes arising from purchases, refunds, shipping, website use, or related services may be resolved through binding individual arbitration in accordance with that agreement.

Arbitration may be administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules, subject to the requirements of applicable law and the parties’ agreement.

Arbitration costs and procedures will be determined by the applicable rules and any mandatory legal requirements.

Nothing in this section prevents customers from exercising rights to pursue claims in small claims court, report concerns to regulatory authorities, or seek other remedies that cannot legally be waived.

22. Class-Action Waiver

To the fullest extent permitted by applicable law, where a valid arbitration agreement applies and includes an enforceable class-action waiver, disputes subject to that agreement will be resolved on an individual basis rather than through class or representative arbitration.

This provision does not waive any rights that cannot legally be waived.

If a court or arbitrator determines that any portion of this provision is unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. Changes to These Terms

Evergreen Commerce Group LLC reserves the right to update or modify these Terms when necessary to reflect changes in Merribo Toy’s business, services, policies, or applicable laws.

Updated Terms will be published on the Merribo Toy website with a revised “Last Updated” date.

Changes will generally apply prospectively and will not retroactively alter completed purchases unless permitted by law.

Where legally required, we will provide additional notice or obtain consent before material changes take effect.

24. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue in full force and effect, subject to applicable law.

25. Contact Information

For questions regarding these Terms of Service & Terms of Sale, product purchases, refunds, shipping, or other customer service matters, please contact:

Merribo Toy
Owned and operated by Evergreen Commerce Group LLC

Legal Company Name: Evergreen Commerce Group LLC
Trading Name: Merribo Toy
Company Registration Number: 3287997
Registered Jurisdiction: New Mexico, United States
VAT Number: Not applicable unless separately registered for VAT

Registered Business Address:
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

Customer Support Email: support@merribotoy.com

For order-related inquiries, please include your order number and a brief description of your concern.

We appreciate your trust in Merribo Toy and are committed to providing a safe, enjoyable, and reliable shopping experience.