Refund policy

Merribo Toy – Refund & Return Policy

Last Updated: November 2, 2026

This Refund & Return Policy (“Policy”) applies to all purchases made from Merribo Toy, a brand operated by Evergreen Commerce Group LLC (“Company,” “we,” “us,” or “our”).

We want every customer to have a positive shopping experience. If something isn't right with your order, we're here to help.

By purchasing from Merribo Toy, you acknowledge that you have read and understood this Policy, subject to your rights under applicable consumer protection laws.

1. 30-Day Money-Back Guarantee

Merribo Toy offers a 30-Day Money-Back Guarantee on eligible products.

If you are not satisfied with your purchase, you may request a return or refund within 30 days of confirmed delivery, subject to the conditions outlined in this Policy.

To qualify:

  • Your request must be submitted within 30 days of receiving your order.

  • The purchase must have been made directly through our official website.

  • You must provide your order number and proof of purchase.

  • For change-of-mind returns, the product must be in its original condition, with all accessories, components, and packaging included.

  • Products must not show signs of excessive use, intentional damage, or misuse.

Requests submitted after 30 days are not covered by our voluntary money-back guarantee. This does not affect any rights you may have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer support team.

When contacting us, please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs or videos showing the problem, where reasonably possible.

Our team will review your request and may offer one of the following solutions:

  • A replacement product at no additional cost.

  • A refund to your original payment method.

  • A replacement for missing or damaged components, where appropriate.

For confirmed defective or incorrect products, Merribo Toy will cover reasonable return shipping costs where a return is required.

Nothing in this section limits your statutory rights to remedies for faulty or misdescribed products.

3. Returns & Product Condition

To maintain product quality and safety, the following conditions generally apply to change-of-mind returns:

  • Products must be returned in their original condition.

  • All original accessories, components, manuals, and packaging must be included.

  • Products must not be intentionally damaged, excessively used, or modified.

  • Returns must be approved by our customer support team before being shipped.

Please do not send products back without contacting us first.

Depending on the circumstances, we may process a refund without requiring the physical product to be returned.

For defective products, return eligibility will be assessed separately in accordance with applicable consumer protection laws.

4. Non-Refundable Items & Exclusions

The following are generally excluded from our voluntary 30-day money-back guarantee:

  • Products damaged due to misuse, negligence, or improper handling.

  • Products that have been intentionally modified or altered.

  • Items with missing parts or accessories due to customer mishandling.

  • Products showing excessive wear and tear beyond reasonable inspection.

  • Refund requests submitted more than 30 days after confirmed delivery.

  • Shipping and handling fees for change-of-mind returns.

  • Gift cards or other items expressly identified as non-refundable at checkout.

Evergreen Commerce Group LLC reserves the right to reject requests involving suspected fraud or abuse of this Policy.

These exclusions do not apply where a refund, replacement, repair, or other remedy is required by applicable consumer protection laws.

5. Return Shipping Costs

For approved change-of-mind returns:

  • Customers are responsible for return shipping costs unless otherwise agreed.

  • Original shipping fees are generally non-refundable.

  • We recommend using a trackable shipping service when returning products.

For damaged, defective, or incorrect products, Merribo Toy will cover reasonable return shipping costs where required.

Our customer support team will provide return instructions and the appropriate return address when necessary.

6. Lost, Missing, or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will review the available tracking information and, when appropriate, work with the shipping carrier to investigate the issue.

If an order is confirmed lost in transit, we will offer an appropriate resolution, which may include:

  • A replacement shipment at no additional cost.

  • A full refund to the original payment method.

Orders marked as delivered by the shipping carrier may require additional investigation before a resolution is provided.

Any applicable consumer rights relating to undelivered goods remain unaffected.

7. Refund Processing

Once your refund request has been reviewed and approved, refunds will be issued to the original payment method used at checkout.

Refunds typically take 5–10 business days to appear in your account after processing, depending on your bank or payment provider.

If you have not received your approved refund within this timeframe, please contact our support team for assistance.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In this case, you may request a return after delivery in accordance with this Policy.

Merribo Toy reserves the right to cancel orders due to payment verification issues, inventory unavailability, suspected fraudulent activity, or other legitimate operational reasons.

If we cancel an order that has already been paid for, a refund will be issued for the canceled items.

9. Fraud, Abuse & Policy Enforcement

To protect our customers and business, Evergreen Commerce Group LLC reserves the right to investigate and reject refund requests involving:

  • Fraudulent or misleading refund claims.

  • Repeated or excessive refund requests indicating potential abuse.

  • False claims of non-delivery.

  • Intentional damage to products.

  • Attempts to misuse or circumvent this Policy.

We may restrict future purchases from accounts associated with confirmed fraudulent activity, where permitted by law.

These measures do not override legitimate customer refund rights.

10. Consumer Rights

This Policy provides additional voluntary refund and return options and does not replace or limit any mandatory consumer rights that apply to your purchase.

Depending on your location, you may have additional rights relating to faulty products, product safety, incorrect descriptions, and delivery failures.

Where applicable law conflicts with any provision of this Policy, the applicable law will take precedence.

11. Changes to This Policy

Evergreen Commerce Group LLC may update this Refund & Return Policy from time to time.

Any changes will be published on the Merribo Toy website with an updated revision date.

The version applicable to your purchase will generally be the version in effect when your order was placed, subject to applicable law.

12. Contact Customer Support

If you have questions about your order, need assistance with a damaged product, or would like to request a refund, please contact our customer support team.

Merribo Toy

Operated by Evergreen Commerce Group LLC

Email: support@merribotoy.com

Please include your order number and a brief description of your request so our team can assist you as efficiently as possible.

We appreciate your trust in Merribo Toy and are committed to providing a fair and reliable shopping experience.