Shipping policy

Merribo Toy – Shipping Policy

Last Updated: November 2, 2026

This Shipping Policy (“Policy”) applies to all purchases made from Merribo Toy, a brand operated by Evergreen Commerce Group LLC (“Company,” “we,” “us,” or “our”), and forms part of our Terms of Service & Terms of Sale.

By placing an order with Merribo Toy, you acknowledge the shipping terms outlined below, subject to your rights under applicable consumer protection laws.

1. Order Processing Times

Orders typically process within 1–3 business days, excluding weekends and public holidays.

Processing times may be longer during:

Peak shopping seasons and holidays
Promotional events and product launches
Periods of high order volume
Unexpected inventory or supply chain disruptions

Processing time does not include carrier transit time.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

If we cannot ship your order within the promised timeframe, we will notify you and provide the applicable options to accept a revised shipping date or cancel for a refund, as required by law.

2. Shipping Methods & Delivery Times

Merribo Toy works with third-party shipping carriers and logistics providers to deliver orders.

Depending on the destination, shipping partners may include USPS, UPS, DHL, FedEx, or other regional and international carriers.

Estimated delivery times may vary based on:

Shipping destination
Selected shipping method
Carrier availability
Customs clearance
Weather conditions
Public holidays
Operational or logistical disruptions

Delivery estimates displayed at checkout are estimates unless expressly identified as guaranteed.

While we make reasonable efforts to ensure timely delivery, unexpected carrier delays may occur.

Customers are responsible for providing accurate and complete shipping information at checkout.

3. Tracking Your Order

Once your order has shipped, you will generally receive a confirmation email containing a tracking number and a link to monitor delivery progress.

Tracking updates are provided by the shipping carrier and may not always appear immediately.

Please allow time for the carrier to register and update your shipment information.

Customers may contact the carrier or our support team for assistance with tracking-related inquiries.

Email: support@merribotoy.com

4. Delivery Confirmation & Risk of Loss

An order may be considered delivered when the shipping carrier confirms successful delivery to the designated address or an authorized recipient.

Customers are responsible for providing a secure and accessible delivery location.

If a package is confirmed delivered but cannot be located, we may request additional information and work with the carrier to investigate.

Merribo Toy reserves the right to review tracking records, delivery photographs, carrier confirmation, and other relevant documentation when resolving delivery disputes.

Risk of loss and responsibility for delivery will be determined in accordance with applicable law.

Carrier delivery confirmation does not eliminate any mandatory consumer rights relating to missing, misdelivered, or undelivered products.

5. Lost, Stolen, or Missing Packages

If your package is marked as delivered but cannot be located, we recommend taking the following steps:

Check around your delivery location, including porches, mailboxes, and secure parcel areas.
Ask household members, neighbors, or building management whether they received the package.
Allow up to 48 hours for possible premature carrier scanning or delayed delivery.
Contact our customer support team with your order number.

If your shipment is confirmed lost in transit, Merribo Toy will investigate the issue and provide an appropriate resolution, which may include:

A replacement shipment at no additional cost.
A refund to the original payment method.

For packages reported stolen or missing after confirmed delivery, we will review each claim individually based on the available evidence and applicable legal requirements.

We reserve the right to investigate suspicious or repeated claims of non-delivery.

6. Incorrect Shipping Addresses

Customers are responsible for ensuring that the shipping address submitted at checkout is accurate and complete.

Merribo Toy is not responsible for delays caused solely by incorrect or incomplete information provided by the customer, except where otherwise required by law.

If you notice an error in your shipping address, please contact us immediately at:

support@merribotoy.com

We will make reasonable efforts to update the address before the order is shipped.

Once an order has been dispatched, address changes may no longer be possible.

Additional shipping fees may apply if a package must be redirected or reshipped due to customer-provided address errors.

7. Returned, Refused, or Undeliverable Packages

Packages may be returned to us for reasons including:

Incorrect or incomplete delivery addresses
Refusal of delivery
Failure to collect a package
Customs clearance issues
Repeated unsuccessful delivery attempts

If a package is returned to Merribo Toy, our support team may contact the customer to arrange reshipment or an applicable refund.

Depending on the circumstances:

Additional reshipment fees may apply.
Original shipping charges may be non-refundable where permitted by law.
Customers may be responsible for costs resulting from incorrect addresses or refused deliveries.

We will not treat returned merchandise as automatically forfeited. Any refund, storage, or disposal arrangements will comply with applicable law.

8. International Shipping

Merribo Toy may offer international shipping to selected countries and regions.

International orders may be subject to:

Customs duties
Import taxes
Value-added taxes (VAT)
Brokerage or handling fees
Customs inspections and processing delays

Unless expressly stated otherwise at checkout, customers are responsible for applicable import duties, customs charges, and local taxes assessed by the destination country.

International delivery times may vary depending on customs procedures and local shipping conditions.

Merribo Toy is not responsible for delays caused solely by customs inspections or government processing, but customers retain any cancellation, refund, or delivery rights required by applicable law.

Customers are responsible for ensuring that ordered products can lawfully be imported into their destination country.

9. Pre-Orders, Backorders & High-Demand Products

Certain Merribo Toy products may occasionally be available for pre-order or backorder.

Where applicable, estimated shipping dates will be communicated on the product page or during checkout.

These estimates may change due to:

Manufacturing delays
Inventory shortages
Supply chain disruptions
Customs processing
Unexpected increases in demand

If we cannot ship within the promised timeframe, we will notify affected customers.

Customers may be offered a revised shipping date or the option to cancel their order and receive a refund in accordance with applicable law.

We will not assume that a customer has consented to an indefinite shipping delay merely because they have not responded to our notification.

10. Shipping Insurance (Where Offered)

Merribo Toy may offer optional shipping protection or insurance at checkout.

If available, the specific terms, pricing, coverage, limitations, and claims procedures will be disclosed before purchase.

Coverage may vary depending on the insurance provider and selected plan.

Purchasing or declining optional shipping protection does not eliminate any statutory rights customers have regarding lost, damaged, or undelivered goods.

11. Incorrect Items & Damaged Shipments

If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact our customer support team as soon as possible.

We recommend reporting issues within 7 days of delivery to help us investigate and resolve them quickly.

Please provide:

Your order number
A description of the issue
Clear photographs of the affected product and packaging, where reasonably possible

After reviewing your request, we may offer:

A replacement product
Replacement components
A refund to the original payment method
Another appropriate resolution

For confirmed defective or incorrect products, Merribo Toy will cover reasonable return shipping costs where a return is required.

The recommended 7-day reporting period does not restrict your 30-Day Money-Back Guarantee or any applicable statutory consumer rights.

12. Shipping Fees & Refunds

Shipping fees are generally non-refundable for change-of-mind returns unless otherwise stated or required by law.

Where an order is canceled because we cannot fulfill or ship it as required, the refund will include applicable shipping and handling charges in accordance with law.

Approved refunds will be processed according to our Refund & Return Policy.

Refunds are generally issued to the original payment method and may take 5–10 business days to appear after processing, depending on the payment provider.

For complete refund eligibility requirements, please refer to our Refund & Return Policy.

13. Chargebacks & Fraud Prevention

Merribo Toy reserves the right to investigate suspected fraudulent shipping claims, delivery disputes, and payment chargebacks.

For legitimate dispute investigations, we may provide relevant documentation to payment processors or authorized parties, including:

Order confirmation details
Tracking information
Carrier delivery confirmation
Proof of shipment
Customer communications
Relevant transaction verification records

We reserve the right to restrict future purchases from customers involved in confirmed fraudulent activity, where permitted by law.

Nothing in this section restricts customers from exercising legitimate chargeback rights, contacting their payment provider, or seeking remedies under applicable consumer protection laws.

14. Governing Law & Dispute Resolution

Shipping-related disputes will be handled in accordance with our Terms of Service & Terms of Sale and applicable law.

Where a valid and legally enforceable arbitration agreement applies, certain disputes may be subject to individual arbitration.

Nothing in this Policy limits any mandatory consumer rights, remedies, or dispute-resolution procedures that cannot legally be waived.

15. Updates to This Policy

Evergreen Commerce Group LLC reserves the right to update this Shipping Policy to reflect changes in shipping operations, carriers, services, or legal obligations.

Any updates will be published on the Merribo Toy website with a revised “Last Updated” date.

The version of the Policy in effect at the time of purchase will generally apply to that order, subject to applicable law.

16. Contact Information

For questions about shipping, tracking, delivery issues, or missing orders, please contact:

Merribo Toy

Operated by Evergreen Commerce Group LLC